Refund policy

At Glamorkit, our mission is to deliver undergarments and clothes that make you feel as amazing as you look! We want you to love every product you receive from us.

However, we understand that sometimes things don’t go as planned. Here’s everything you need to know about our return policy:

Defective or Damaged Items

If your item arrives damaged or defective, don’t worry! Contact our customer support team within 7 days of your order being marked as delivered on the tracking number, and we’ll offer a free replacement. We may ask for photos to help us understand the issue.

Refunds for Issues

If there’s a problem with your order (like a defect or wrong item), reach out within 7 days of your order being marked as delivered on the tracking number, and we’ll provide a full or partial refund once we confirm the issue.

Return Shipping Costs

For any returns, including defective item replacements, return shipping costs are the customer’s responsibility. Be sure to package your items securely to ensure they arrive safely.

Return & Refund Process

To start a return or request a replacement, just drop us a message at support@glamorkit.com or call us at (+63) 968 746 1246. Please include your order number and a brief description of the issue, and we’ll take care of you!

The deadline for any replacement or refund request is within 7 days after your order is marked as delivered on the tracking number. Any request made beyond that time will be denied.

Exceptions

This return policy applies only to items purchased directly from Glamorkit. If you bought from a third-party retailer, please check with them for their return policy.